iCall & SMS

iCall

Revolutionizing Communication

Introducing iCall – a powerful tool that harnesses VoIP technology to transform how you connect with patients and insurance companies. This feature is meticulously designed to make your communication seamless, efficient, and more productive.

The iCall feature is more than just a calling tool; it's a comprehensive solution that enhances your team's communication capabilities, ensuring every call is effective, recorded, and contributes to the overall efficiency of your practice.

Key Features:

Direct Calls:

Make verification, reminder, or follow-up calls directly from the our system. This integration provides a seamless experience, saving you the hassle of using multiple devices or systems.

Recording and Transcription:

Every call made through iCall is recorded and transcribed automatically. This meticulous recording goes straight into the patient's chart, ensuring that every interaction is documented and easily accessible.

AI-Powered Analysis:

Using cutting-edge AI technology, iCall can analyze calls for specific information. This feature is invaluable for assessing the efficiency and effectiveness of your staff's communication. It allows you to identify areas for improvement and ensures high-quality interaction standards are maintained.

Enhanced Patient Engagement:

Use iCall for various types of communication, from appointment reminders to post-appointment follow-ups, enhancing patient engagement and satisfaction.

Efficiency in Insurance Communication:

Streamline your interactions with insurance companies. iCall makes it easy to handle verifications, claims discussions, and follow-ups, saving time and improving response rates.

Customizable for Your Needs:

Tailor iCall to fit the unique needs of your practice. Whether it's setting up specific call protocols or integrating with other modules, iCall adapts to your workflow.

Total Time Tracking:

Get a comprehensive view of the total time spent on calls. This feature tracks both the time your team is on the line and the actual net time spent in conversation.

Efficiency Metrics:

The call statistics provide critical data that can be used to analyze and improve the efficiency of your staff's communication. By understanding call durations and costs, you can strategize better ways to manage time and resources.

Real-Time Data:

Access real-time statistics for up-to-the-minute insights. This timely data is essential for making quick, informed decisions about your practice’s communication strategies.

Insightful Reporting:

Generate reports that offer valuable insights into call patterns, durations, and costs. These reports are instrumental in identifying trends, peak call times, and areas where process improvements can be made.

User-Friendly Interface:

All these statistics are presented in a clear, easy-to-understand format, making it straightforward for you and your team to analyze and draw conclusions.

SMS

iCall

Our SMS Module is a communication powerhouse that ensures you're always connected and communicating effectively.

This module is designed to make your communication seamless, efficient, and traceable, freeing up your team's time to focus on more complex tasks. Here's what it entails:

Key Features:

SMS Integration:

Allows for quick and easy text messaging with your clients. Schedule appointments, send reminders, or notify patients of updates directly to their mobile devices. This feature drastically reduces no-show rates and enhances patient satisfaction.

Automated Messages:

Send out automated messages based on specific triggers or events within your system. This could be appointment reminders, follow-ups, or notifications about upcoming procedures.

Message Templates:

To save time and ensure consistency, you can create message templates for regular communications. These templates can be customized to suit different situations or recipient groups.